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Define criteria that best describe them, as a score alt chat each criterion, and Zoho SalesIQ will rate alg website visitors so you can work with the ones that are more likely to buy from you. No more guesswork. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered chatbots to take some load off your team.
From simple ecommerce store assistants to complex sales and support operations, alt chat your chatbot to suit any role. Role based permissions Run your live chat operations more smoothly by defining who does what and what data they have access to in your Zoho SalesIQ.
As appropriate roles dhat administrator, supervisor, and associate, with varying permissions to your operators. Chat routing and metrics It's frustrating for customers to be juggled around.
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Set routing rules for incoming chats, so they reach the right people. You also get metrics on how many times a chat was rerouted, the resolution time, and the of alt chat a rule has been triggered. Chat transfer and group chat Even with the best routing rules in place, we all encounter questions that are out of our field of expertise.
In such cases, Zoho SalesIQ lets you swiftly transfer chats to your teammates or get help by inviting them to a chat you're handling. Voice calls in a click An attentive human voice creates an empathetic rapport with your customers. Zoho SalesIQ lets your customers launch an audio call with alt chat and vice-versa in a click.
No more integrations, add-ons, IVRs, or wait tones. In-chat help articles Got a steady stream of the same question by most of your website visitors and customers? Add answers to frequently asked questions as articles inside your chat window to quickly address common issues, so your fhat can focus on unique and complicated questions.
Visitors' side chat history Zoho SalesIQ lets your customers view all their past chats with your chaf as separate conversations. Now they don't have to reach out again to ask you something that was already discussed in a past chat, or scroll all the way up just to find a coupon code.
Internal message board It's not always feasible to call a meeting every time you need to share something with your team. Zoho SalesIQ has an internal message board, where you can share your thoughts, tips, best practices, and announcements with everyone at one go, without having to invite each member to a group chat. Live chat for your mobile app With most alt chat your business coming from mobile users, you can't afford to ignore them.
Alt chat with your entire tech stack Your live chat need not be siloed anymore. Zoho SalesIQ can be integrated with most Zoho and third party software that you use on an everyday basis like CRM, support ticketing, marketing, analytics tools, CMS, data enrichment tools, and ecommerce software.
Ready to master visitor engagement with this tawk.